Privacy

This website is owned and operated by UK Breaks. This website is operated from the UK Breaks offices at:

1 McKibben House
East Bank Road
Carryduff
BT8 8BD
Tel: 028 97 520700
Email: enquiries@ukbreaksni.com

Your Information

UK Breaks is careful to treat the privacy of its customers with care and due regard to the laws of the United Kingdom. Your personal data will only ever be used as outlined here. We do not sell, or rent, your data to any other 3rd party.

The only personal data we collect is that which you provide as a result of:

The data you provide can include, but is not limited to, your name, address, details of purchase made and debit/credit card used. You will have provided such data when making a purchase.

We may use any data gathered through UK Breaks to issue e-mail promotions, or special deal offers. Such communications will only be sent to you if you have chosen to receive them.

If you do not wish to receive such communications from UK Breaks then please follow these instructions:

Terms & Conditions

The following Booking Conditions form the basis of your contract with UK Breaks, 1 McKibben House, East Bank Road, Carryduff, BT8 8BD. Please read them carefully as they set out our respective rights and obligations. All bookings are subject to these Booking Conditions.

Package Holidays

If you book a package holiday through us, once your package holiday has been confirmed we will accept responsibility for it in accordance with these Booking Conditions as an "organiser" under the Package Travel, Package Holidays and Package Tours Regulations 1992. A "package holiday" is a combination of at least two out of (a) transport, (b) accommodation or (c) other tourist services (not ancillary to any transport or accommodation and forming a significant part of the arrangements) where booked through us at the same time, for which payment is made to us and which last at least 24 hours or include overnight accommodation.

1. Making your booking

The party leader must be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking and by their parent or guardian for all party members who are under 18 when the booking is made. The party leader is responsible for making all payments due to us. The party leader must be at least 18 when the booking is made. When making a booking, you must pay to us the payments referred to in clause 2 below.

If booking by telephone or any other communication channel, on receipt of your booking and all appropriate payments we will, subject to availability, confirm your holiday by issuing a confirmation invoice to the party leader.

Please check any documentation carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later.

2. Payment

A deposit is required at the time of booking. Full payment is due six weeks prior to depature. If booking is made within six weeks of departure full payment is due at time of booking.

3. Your contract

A binding contract between us comes into existence when we dispatch our confirmation invoice. We both agree that any dispute, claim or other matter which arises out of or in connection with this contract or your holiday will be dealt with by the Courts of Northern Ireland, Wales, Scotland or England as appropriate. Changes to these Booking Conditions will only be valid if agreed by us in writing.

4. The cost of your holiday

We reserve the right to increase or decrease the prices of unsold breaks at any time. The price of your chosen break will be confirmed at the time of booking.

We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error. Hotel rates and meals as described in the hotel entry may not apply over Easter/Christmas/New Year or certain dates associated with special events.

5. Changes by you

Should you wish to make any changes to your confirmed break, you must notify us (by post, telephone or email) as soon as possible. If a person is prevented from travelling, we will agree to that person's booking being transferred to another person who satisfies all the conditions applicable to the booking, subject to both persons accepting joint and several liability for full payment of the booking and our charge for confirming the transfer and any additional costs arising from the transfer. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we can, an amendment fee of £20 per amendment will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. Any alteration requested by you on the day of travel will be treated as a cancellation by you and you will have to pay the cancellation charges set out in clause 6.

6. Cancellation by you

Should you or any member of your party need to cancel your booking once it has been confirmed, the party leader must immediately advise us (by post, telephone or email). Cancellations made directly with the hotel will not be effective. The following cancellation charges will be payable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding amendment charges. Amendment charges are not refundable or transferable in the event of the person(s) to whom they apply cancelling.

Cancellation Charge Per Person Cancelling
Period before departure within which written notification of cancellation is received by us
More than 28 days 10%
8-28 days 20%
1-7 days 20%
On or after day of arrival 100%

Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/ or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you accordingly.

Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned.

7. Insurance

We consider adequate travel insurance to be essential. We do not supply travel insurance. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.

8. Changes and cancellation by us

Occasionally, we have to make changes to and correct errors in brochure and other details both before and after bookings have been confirmed and cancel confirmed bookings and we must reserve the right to do so.

Occasionally, we have to make a "significant change". "Significant changes" include the following changes when made before departure; a change of accommodation to that of a lower classification or standard for the whole or a major part of the time you are away, a change of accommodation area for the whole or a major part of the time you are away. If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:-

Please note, the above options are not available where any change made is a minor one.

If we have to make a significant change or cancel, we will pay you compensation where appropriate and depending on the circumstances and the length of time before your holiday we notify you of the significant change or cancellation, subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation will be payable and the above options will not be available if (1) we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time) or (2) we have to cancel because the minimum number of bookings necessary for us to operate your holiday has not been reached - in this case we will however, give you at least 7 days' notice.

In all cases, our liability for significant changes and cancellations is limited to offering you the above mentioned options and, where applicable, compensation.

We regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure.

9. Force Majeure

Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss (as more fully described in clause 10(1) below) as a result of "force majeure". In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

10. Our Liability to you

(1) We promise to make sure that all parts of the break we have agreed to arrange, perform or provide as part of our contract with you are arranged, performed or provided with reasonable skill and care. We will accept responsibility if any death, personal injury, failure or deficiency of your arrangements is caused by any failure by ourselves or our employees (providing they were at the time acting within the course of their employment) and to use reasonable skill and care in performing or providing the service in question. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim.

We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: -

In addition, we will not be responsible where you do not enjoy your break or suffer any problems because of a reason you did not tell us about when you booked your break or where any problems you suffer did not result from any breach of our contract or other fault of ourselves or, if you have booked a package holiday from us and we were responsible for them, our suppliers or where any losses, expenses, costs or other sum you have suffered relate to any business.

We cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised in our brochure and we have not agreed to arrange them.

(2) The promises we make to you about the services we have agreed to provide or arrange as part of our contract will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holiday maker to refuse to take the holiday in question.

(3) Where any claim or part of a claim concerns or is based on any travel arrangements (including the process of getting on and off the transport concerned) provided by any transport carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier or hotel keeper concerned would have to pay under the international convention which applies to the travel arrangements or hotel stay in question. Please note: Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.

(4) You must provide ourselves and our insurers with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint as set out in clause 11 below. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred.

11. Complaints and problems

In the unlikely event that you have any reason to complain or experience any problems with your break whilst away, you must immediately inform the supplier of the service(s) in question. Any verbal notification must be put in writing and given to the supplier as soon as possible. If you are still dissatisfied, you must notify us at the earliest opportunity. Until we know about a problem or complaint, we cannot begin to resolve it. If you remain dissatisfied, however, you must write to us within 28 days of the end of the break you have purchased from us giving your booking reference and full details of your complaint. In the event that you do not notify us of the complaint within the above period, this may affect the company's ability to investigate complaints and may impact on the way that your complaint is dealt with.

12. Behaviour

When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the accommodation owner or manager or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party's full legal costs) as a result of your actions.

We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

13. Conditions of suppliers

Many of the services which make up your break are provided by independent suppliers (for example, where applicable, transport carriers and accommodation owners). Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions (see clause 10 (3)). Copies of the relevant parts of these terms and conditions are available on request from the supplier concerned.

14. Special requests and medical problems

If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.

If you or any member of your party has any medical problem or disability which may affect your holiday, please tell us before you confirm your booking. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.

15. Hotel Breaks - Minimum stay and meals

Certain breaks / hotels may require minimum lengths of stay. Where a hotel offers dinner this may be table d'hote, a carvery or may sometimes be in the form of an allowance against the a la carte menu. Some hotels offer continental breakfast only. This normally consists of coffee or tea and bread rolls.

16. Special Offers

Where a hotel features more than one offer at any one time it may not always be possible to combine them - normally the most advantageous offer will be allowed. All offers are subject to availability (and are not usually available over Easter/Christmas/New Year), and may be withdrawn at any time.

17. Children and Infants

Any policy regarding special rates for children and infants is available on request. However, wherever possible children stay free and exact prices will be confirmed when booking. Free children rates do not normally include meals which are normally paid direct to hotels as taken. If you contravene this policy a supplement may be payable to us or to our suppliers directly so that the correct price for the relevant service is paid. At some hotels children may be charged a flat rate for meals, whether taken or not. Certain hotels may apply restricted access times for children into leisure facilities - please ask for details at the time of booking.

18. Rail Inclusive Breaks

Rail inclusive breaks can be booked for some of our UK destinatioms.

19. Star Ratings

Resonable attempts are made to maintain accuracy of the star ratings on this website but should only ben taken as an approxiamate guide to help you choose between the various hotels.

20. Facilities and Car Parking

21. Privacy Statement

For the purposes of the Data Protection Act 1998 we, UK Breaks, are a data controller. In order to process your booking, we need to collect certain personal details from you. These details will include, where applicable, the names and contact details of party members, credit/ debit card or other payment details and special requirements such as those relating to any disability or medical condition which may affect the chosen holiday arrangements. If we need any other personal details, we will tell you before we obtain them from you.

We need to pass on your personal details to the companies and organisations who need to know them so that your holiday can be provided (for example your airline, hotel, other supplier, credit/debit card company or bank).

We would also like to store and use your personal details for future marketing purposes (for example, sending you a brochure or details of a promotion including by email). All details you give us in connection with your booking (including those relating to any disability or medical condition) will be kept but we will use only names and contact details for marketing purposes (unless you have asked us not to.)].

Occasionally we hire other companies to provide services on our behalf, for example mailing information to our customers. We only provide those companies with the personal details relating to our clients which they require in order to deliver the service. They are prohibited from using that information for any other purpose. We will ensure that anyone to whom we pass your details for this reason agrees to treat it with the same level of protection we are obliged to provide.

We may need to disclose our customer database, including any personal data relating to you contained therein, to a third party who acquires or attempts to acquire all or substantially all of the assets whether by merger, acquisition, reorganisation or otherwise.

If you do not want us to do any or all of these things, please let us know as soon as possible. We are entitled to assume you do not object to our doing any of the things mentioned in this statement unless you tell us otherwise in writing.

Except where expressly permitted by the Data Protection Act, we will only deal with the personal details you give us as set out above unless you agree otherwise. We have appropriate security measures in place to protect this information.

You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We will charge a fee to respond to such a request. We promise to respond to your request within 40 days of receiving your written request and fee. In certain limited circumstances we are entitled to refuse your request.

If you believe that any of your personal details which we are processing are inaccurate or incorrect please contact us immediately.

As our privacy statement may change due to developments in the law, we would encourage you to reread our privacy statement from time to time so that you are aware of any changes in how we gather and use personal information.

UK Breaks
Registration Number: 672 6184 19